Legal
Privacy Policy
Last Updated: 20 January 2026 | Effective Date: 20 January 2026
Khwan Retreat ("we," "us," or "our") is committed to protecting the personal information of anyone who enquires about our community, visits our website, or becomes a resident or family member in contact with us. This policy explains what information we collect, how we use it, and what rights you have regarding your data.
1. Data Controller
Khwan Retreat operates at 133/5 Moo 4, Pak Chong, Nakhon Ratchasima 30130, Thailand. For data-related enquiries, contact us at [email protected].
2. Personal Data We Collect
We collect personal information when you submit a contact form, send us an email, or enquire about our services. This may include:
- Your name and contact details (email address, phone number)
- Information about a prospective resident (if enquiring on someone else's behalf)
- Health or care-related information provided voluntarily during enquiry or onboarding
- Technical data (IP address, browser type, visit timestamps) collected via cookies and analytics tools
3. How We Collect Information
- Contact forms on our website when you send an enquiry
- Direct communication via phone or email
- Cookies and analytics tools — see our Cookie Policy for details
- In-person visits — notes taken with your knowledge during a visit or consultation
4. Legal Basis for Processing
We process your personal data on the following legal bases under Thailand's Personal Data Protection Act (PDPA) B.E. 2562:
- Consent — when you submit a contact form or agree to marketing communications
- Legitimate interests — responding to enquiries and managing the relationship with residents and families
- Contractual necessity — when managing a resident agreement or related services
- Legal obligation — where we are required by law to retain or disclose information
5. How We Use Your Data
- Responding to your enquiries and providing information about living options
- Managing resident admission and community operations
- Maintaining contact with family members of residents (with consent)
- Improving our website and services through analytics
- Complying with legal obligations in Thailand
We do not sell your personal information to any third party.
6. Data Retention
Enquiry data is retained for up to 24 months from the date of last contact. Resident and family data is retained for the duration of the residency and for five years thereafter in accordance with Thai legal requirements. Technical data collected via cookies is retained as described in our Cookie Policy.
7. Data Sharing
We share personal data only with:
- Staff members who have a direct role in care or administration
- Trusted third-party service providers (such as our website hosting provider) under data processing agreements
- Healthcare providers in emergencies, where disclosure is necessary to protect life
- Regulatory authorities where we are legally required to comply
8. Data Security
We maintain organisational and technical measures to protect your personal data, including access controls, secure email practices, and password-protected systems. No method of data transmission over the internet is entirely secure; however, we take reasonable precautions to protect information entrusted to us.
In the event of a data breach that poses a risk to your rights, we will notify the Office of the Personal Data Protection Committee (PDPC) and affected individuals as required under Thai law.
9. Cookies
Our website uses cookies to improve user experience and collect analytics data. You can manage your cookie preferences at any time via our Cookie Policy page.
10. Your Rights Under Thai PDPA
As a data subject, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request erasure of your data (subject to legal retention requirements)
- Withdraw consent for processing based on consent at any time
- Object to processing based on legitimate interests
- Request restriction of processing
- Lodge a complaint with Thailand's PDPC at pdpc.or.th
To exercise any of these rights, contact us at [email protected].
11. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies separately.
12. Children's Privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from minors. If you believe a minor has provided us with their data, please contact us immediately.
13. Changes to This Policy
We may update this policy periodically to reflect changes in our practices or legal requirements. The updated date at the top of this page will reflect when changes were last made. Significant changes will be communicated by email to registered enquirers and residents' families where appropriate.
14. Contact
For all privacy-related matters:
Khwan Retreat
133/5 Moo 4, Pak Chong, Nakhon Ratchasima 30130, Thailand
[email protected]